Last updated: 13 October 2026

These terms and conditions apply to all orders placed with PrintingX, online at printingx.co.uk, by phone, by email or in our shop at Unit 15, Roebuck Shopping Centre, High Street, Newcastle-under-Lyme, Staffordshire ST5 1SW. By placing an order you agree to these terms. They do not affect your statutory rights as a consumer.

1. About us

PrintingX provides custom printing, signage, large format, garment and promotional products from our shop in Newcastle-under-Lyme, with delivery across the United Kingdom. You can contact us on 01782 637409 or at info@printingx.co.uk.

2. Placing an order

  • Your order is an offer to buy. A contract is formed when we confirm your order or begin production, whichever happens first.
  • We may decline an order, for example if the artwork contains unlawful, offensive or infringing content, or if a product is unavailable. If we decline an order after payment, we will refund you in full.
  • Please check your order details (product, size, material, quantity and delivery address) carefully before submitting.

3. Artwork, proofs and our free artwork check

  • Please supply print-ready files where possible: high-resolution PDF, AI or EPS, with fonts outlined, images at 300dpi or above and bleed included.
  • Every order receives a free artwork check before printing. This is a technical check covering resolution, bleed, size and colour mode. It is not a proofread, and we do not check spelling, grammar, phone numbers or other content.
  • Where we send a proof, it is your responsibility to check it carefully. Once you approve a proof, we will print exactly what you approved.
  • Colours can vary slightly between screens and printed materials and between different substrates. Small colour variations within normal print tolerances are not a fault.
  • If we create or edit artwork for you, we will send a proof for your approval before printing.

4. Your content and intellectual property

  • By submitting artwork, logos, images or text, you confirm that you own them or have permission to use them, and that printing them will not infringe anyone else’s rights.
  • You agree to indemnify us against any claims arising from content you supply.
  • All content on this website, including text, images and designs, belongs to PrintingX and may not be used without our permission.

5. Prices and payment

  • Prices are shown in pounds sterling (GBP). VAT and delivery charges are shown at checkout before you pay.
  • Full payment is required before production begins unless we have agreed otherwise in writing (for example, an approved trade account).
  • If we discover an obvious pricing error, we will contact you before processing your order and you can choose to proceed at the correct price or cancel for a full refund.
  • Quotes for custom work are valid for 30 days unless stated otherwise.

6. Production and turnaround

  • Turnaround times begin once we have received payment and your approved artwork.
  • Most orders are produced within 3 to 5 working days. Rush and same-day options are available on selected products; please contact us to confirm before ordering.
  • Turnaround and delivery times are estimates. We will always let you know as soon as possible if there is likely to be a delay.

7. Delivery and collection

  • We deliver across the United Kingdom by tracked service. Delivery times vary by product, location and service chosen.
  • Please make sure your delivery details are correct. We are not responsible for orders lost or delayed because of an incorrect or incomplete address.
  • Please check your order as soon as it arrives. Any damage, faults or missing items must be reported within 7 days of delivery (see section 10).
  • You are welcome to collect orders from our Newcastle-under-Lyme shop during opening hours. We will let you know when your order is ready.

8. Changes and cancellations

  • You can change or cancel your order within 24 hours of placing it, provided production has not started. Once production has started, the order cannot be changed or cancelled.
  • Because our products are made to your specification or clearly personalised, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to them. This does not affect your rights if a product is faulty or not as described.

9. 100% Satisfaction Guarantee

We want you to be completely happy with your print. If your order is eligible under this guarantee, we will reprint it free of charge or give you a full refund of the product price, whichever you prefer.

Your order is eligible if:

  • the product is faulty, damaged or defective when it arrives;
  • the product does not match the artwork, size, material or quantity you approved or ordered; or
  • the print quality is clearly below a reasonable professional standard because of an error by PrintingX.

How to claim: contact us within 7 days of receiving your order at info@printingx.co.uk or 01782 637409, with your order number and clear photographs of the issue. We may ask you to return the item, or make it available to collect, so that we can inspect it. Where the problem is our error, we will cover any return delivery cost.

The guarantee does not cover:

  • errors in artwork or proofs that you supplied or approved, including spelling, layout and content mistakes;
  • low-resolution images or files that did not meet our artwork guidelines after we advised you of the issue;
  • small colour variations between screen and print, or between different materials, within normal print tolerances;
  • change of mind, or products ordered in the wrong size, material or quantity by the customer;
  • damage caused by misuse, incorrect installation, accidents or normal wear and tear after delivery.

Refunds under this guarantee cover the product price. Delivery charges are refunded only where the issue was caused by our error. Approved refunds are made to your original payment method within 7 to 10 working days. This guarantee is in addition to, and does not affect, your statutory rights.

10. Faults, returns and refunds

If something is wrong with your order, please contact us within 7 days of delivery with photographs of the problem. Full details of how we handle returns, refunds and exchanges are in our Refund and Returns Policy.

11. Our liability

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
  • If you are a consumer, you have legal rights under the Consumer Rights Act 2015 in relation to products that are faulty or not as described. Nothing in these terms affects those rights.
  • Subject to the above, our total liability for any order is limited to the price paid for that order, and we are not liable for indirect or consequential losses, or for loss of profit, business or opportunity, where you are buying for business purposes.

12. Privacy

We use your personal information only to process and deliver your order and to provide our services, as explained in our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version shown on this page when you place your order will apply to that order.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Contact us

PrintingX, Unit 15, Roebuck Shopping Centre, High Street, Newcastle-under-Lyme, Staffordshire ST5 1SW
Phone: 01782 637409
Email: info@printingx.co.uk
Opening hours: Monday to Friday 9:30 am to 5:30 pm, Saturday 10:00 am to 4:00 pm, Sunday closed.