Frequently Asked Questions (FAQ)
How do I place an order?
To place an order, simply browse our website, select your desired product, upload your design, and proceed to checkout.
Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placement. After that, they enter production and cannot be changed.
What file formats do you accept for printing?
We accept PNG, JPEG, PDF, and AI files. Please ensure your file is high resolution for the best results.
Can I return custom-printed items?
Due to the personalized nature of our products, returns are only accepted if there is a defect or error caused by PrintingX. See our Refund and Returns Policy for details.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options as listed at checkout.
How long does it take to receive my order?
Production times vary, but standard orders are processed within 3-5 business days. Shipping times depend on your location and selected shipping method.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by location.
What should I do if I receive a damaged or incorrect product?
If you receive a defective or incorrect product, contact us within 7 days with photos, and we will arrange a replacement or refund.
Do you offer bulk order discounts?
Yes, we provide discounts for bulk orders. Contact us for a custom quote.
How can I contact customer support?
You can reach us via email at info@printingx.co.uk , 01782 637 409 or through our website's contact form.
